DELIVERY

  • Enjoy free shipping within Malaysia & Singapore with any purchase of Endless Jewelry items.

  • Our aim is to have your items shipped to you as fast as possible. If your items have still not arrived, don’t worry. Please allow at least 2-5 business days for your order to arrive.

EXCHANGE AND WARRANTY

Exchange Policy

  • We at Endless Jewelry are confident you will be happy with your purchase, however if you require an exchange, we are happy to accept exchange within 7 days from the date on which these items are delivered. Endless Jewelry will bear the return shipping costs to give you a risk-free shopping experience.

  • Three simple conditions must be met in order to qualify for exchange

    1. Items must be in their Original Condition – unused and unworn

    2. Bracelet must be in the original packaging including boxes and pouches.

    3. Items must be returned to us within 7 days from the date on which these items are delivered.

  • Items must be purchased from our online store at www.endlessjewelry.com.my

  • Please contact us at cs@endlessjewelry.com.my / +603-6258 2955 for the exchange arrangement.

  • If you purchased the item from Endless Jewelry boutique, the item must be exchanged directly with that store.

Warranty Policy

  • We offer a one (1) year limited warranty on materials and workmanship for silver bracelets and full charm.

  • Thirty (30) days limited warranty on leather items, charm with dangles, stones and enamel.

  • The warranty does not apply to damage caused by general wear and tear, accident, abuse, misuse, misapplication, or use of Endless products. 

  • Goods sold are not refundable. 

PAYMENT

Credit Card

  • We gladly accept Visa, MasterCard, American Express, all through PayPal. You may use PayPal to quickly and securely pay your order online. PayPal payments are always free of charge and your data is securely held with PayPal. 

Online Banking

  • We also accept Alliance Online, Ambank Online, Hong Leong Connect, CIMB Clicks, BSN, iRakyat, Affin Bank, Meps FPX (Bank Islam, CIMB Clicks, Maybank2u, Maybank2e.net), Pbebank, RHB Online, all through iPay88.

PRICING & AVAILABILITY

  • Our website is updated regularly. During peak shopping periods customers may buy in quantity, or multiple customers try to purchase the same item at the same time, consequently deeming the piece/s unavailable.

  • All orders are subject to availability. We will do our very best to supply you with your ordered item/s. Please note, on occasion items may not be available. In this instance, we will be in touch and offer you a replacement, provide you with a timeframe as to the availability of the item, or provide you with a refund for the unavailable item.

  • All prices are subject to change without notification, and while every effort is made to ensure the accuracy of the prices displayed on endlessjewelry.com.my, they are not guaranteed to be accurate. If any price is different from that displayed we will inform you before dispatching the order and you will have the option of continuing with the order or not. All prices are inclusive of 6% GST.

PRODUCT PACKAGING

There are 2 types of packaging; big box with organza bag for bracelet and bracelet set. Small box with organza bag for charms.